Frequently Asked Questions
What does a Multi-channel fulfilment service entail?
A Multi-channel fulfilment service involves the management and fulfilment of orders across multiple sales channels, such as online marketplaces, retail stores, and more. It ensures that orders are efficiently processed, picked, packed, and shipped to customers regardless of the sales channel they originated from.
What is the minimum order requirement for qualifying for free delivery?
The minimum order requirement to qualify for Free delivery varies and is subject to our current policies. Please contact our customer service for the latest information on eligibility for free delivery.
What is the estimated additional wait time for delivery?
The estimated additional wait time for delivery may range from 1 to 2 days depending on various factors, including the shipping method chosen, and the destination of the package, but SpaceboxWholesale strive to provide accurate delivery estimates at the time of purchase.
Where can I find your displayed rates?
Our displayed rates can be found on our website, typically in the shipping or pricing section. You can also inquire about rates by contacting our customer service team directly.
How do I place an order online?
Placing an order online is simple. Visit our website, download the stocklist sheet, select the items you wish to purchase, and add the number of cases. Contact our customer service team to complete the payment and shipping process.
Do you consider your rates to be competitive?
SpaceboxWholesale continuously strives to offer competitive rates for our products and services. Our pricing is based on factors such as quality, convenience, and market standards. We regularly review and adjust our rates to remain competitive in the industry.
Are there any available coupons or exclusive offers?
We occasionally offer coupons and exclusive deals to our customers. These promotions may vary in availability and terms. Stay updated by subscribing to our newsletter or following us on social media to receive notifications about any ongoing offers.
What are your policies regarding refunds and returns?
Our policies regarding refunds and returns are outlined in our terms and conditions, which can typically be found on our website. We aim to provide fair and transparent procedures for handling returns and issuing refunds by applicable laws and regulations.
Is it possible to collect items from your storage facility?
Yes, it is possible to arrange for item pickup from our Spacebox storage facility. Please contact our customer service team to schedule a pickup time and ensure that your items are ready for collection.
Are you shipping directly to Amazon warehouses?
We offer shipping services to various destinations, including Amazon warehouses. If you require direct shipping to an Amazon warehouse, please provide the necessary details during the checkout process, or contact our customer service team for assistance with arranging the shipment.