Send returns here.
Keep fulfilment where it is.
You do not need to move your outbound fulfilment to Spacebox to give returned stock a clearer process.
Spacebox provides standalone returns processing from our Birmingham warehouse for ecommerce brands, retailers and marketplace sellers that need a dedicated point for returned parcels.
Items can be received, matched against available information, checked against agreed condition rules and routed for restocking, repacking, holding or further review.
Returns Processing Desk
STATUSReturned parcels received and checked without moving your wider fulfilment operation.
Need a returns address without changing your 3PL?
Use Spacebox as a Birmingham returns point while keeping storage and outbound fulfilment elsewhere. We receive returned products, complete the agreed checks and follow the return route set for your account.
A clear route from
parcel receipt to next action.
Receive & Match
Returned parcels are received and matched against the order, SKU, customer or return information available. Where information is incomplete, the item can stay separate until your team confirms the correct record.
Inspect & Record
Products are checked against your agreed rules, which may cover condition, packaging, seals, labels, missing components or visible damage. The result is recorded before the item moves on.
Route The Product
Suitable products can follow the agreed restock or return route. Items needing repacking, quarantine, client review or another action stay separate rather than moving forward automatically.
Use the checks your
products actually need.
Depending on the agreed setup, standalone returns processing can cover a variety of inspections, check rules and routing options.
The exact workflow depends on the products, information supplied and agreed return rules.
Clear instructions prevent
unclear stock decisions.
Before the service starts, Spacebox reviews how your returns need to be identified, checked and routed.
• Return volume
• Product and SKU list
• Reference format
• Condition criteria
• Resale rules
• Packaging needs
• Photo requirements
• Hold / quarantine rules
• Repacking setup
• Final stock destination
Choose the service that matches your operation
Standalone Returns suits sellers that keep their outbound fulfilment elsewhere and only need Spacebox to process returned goods. Returns With Fulfilment suits brands whose stock and outbound orders already sit within the Spacebox fulfilment operation.
| Service | Standalone Returns | Returns With Fulfilment |
|---|---|---|
| Best for | Returns-only support | Existing fulfilment accounts |
| Outbound fulfilment | Stays elsewhere | Managed by Spacebox |
| Return checks | Agreed return brief | Connected to fulfilment rules |
| Stock route | Hold, report or onward route | Restock, hold, rework or quarantine |
| Reporting | Return-focused | Part of wider account activity |
The cost depends on what happens after the parcel arrives
A straightforward unopened return takes different warehouse time from a damaged or incomplete product requiring detailed inspection and photos.
Return Volume
Expected parcels each week or month.
Inspection Level
The checks required for each returned item.
Product Type
Size, packaging and handling requirements.
Rework
Any agreed relabelling or repacking.
Reporting
The level of return information required.
Onward Route
Holding, collection, transfer or another agreed action.
Useful when the returns problem is separate from fulfilment
Good Fit
- ✓Ecommerce sellers with regular return volumes
- ✓Brands using another warehouse or 3PL for outbound orders
- ✓Marketplace sellers needing a UK returns point
- ✓Businesses requiring condition checks before stock decisions
- ✓Sellers with clear SKU and return data
- ✓Brands wanting return records without changing fulfilment provider
Needs Review
- !Products requiring specialist handling
- !Cold-chain or restricted goods
- !Returns without usable identifying information
- !Products with unclear resale rules
- !Technical repair requirements
- !Specialist disposal or compliance processes
Keep your fulfilment.
Send the returns to Spacebox.
Tell us what you sell, how many returns you receive and what needs checking when products come back. Spacebox will review your return information, condition rules and onward stock requirements before agreeing a standalone returns workflow from our Birmingham warehouse.